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Monitor User Resources

Here you will find the list of content that is useful for monitor users. If you have any question contact support@ pxp.ai

[Note] If you are admin user see the list of content relevant to you in [Admin User Resources] (/docs/getting-started/admin-user-resources "Admin User Resources").

Branch, Section & Touchpoint​

Branch, Section, and Touchpoint are used to define and configure the interaction points to collect feedback. These three would build up the hierarchy of the organization for feedback collection which would give better insights when looking at the dashboard and the results.

  • [Branch Section and Touchpoint definition] (/docs/getting-started/branch-touchpoint-intro)

Insights & Reports​

Press'nXPress Reporting & Analytics is a web-based platform where you can see the insights generated from the feedback collected by our collectors at different touchpoints. It’s really easy to use, pre-built dashboard with different visualization and filtering capabilities.

  • [XPress View] (/docs/insights/xpress-view "XPress View")
  • [XPress Dash] (/docs/insights/xpress-dash "XPress Dashboard")
  • Advance Report
  • [Text Analytics] (/docs/insights/text-analytics "Text Analytics Dashboard")
  • Agent Insight
  • [Experience Journey Map] (/docs/insights/experience-journey-map "Experience Journey Map Insights")

Integration & Data Export​

Press'nXPress provides different options for integration to trigger feedback request or to export responses collected to other applications.

  • [Download feedback responses] (/docs/how-to-guides/feedback-data-export "Download feedback responses")

Notifications & Alerts​

Press'nXPress platform provides Summary Reports that will be emailed as well as Alert notifications when the satisfaction drops at touchpoints.

  • [Summary Email Report Settings] (/docs/how-to-guides/user-settings/summary-email-report "Summary Email Report Setting")
  • [Notification Alert] (/docs/how-to-guides/user-settings/notification-alert "Notification Alert")

Action Hub​

Customer Feedback Management is not just about requesting and receiving feedback from customers. When customers leave a feedback they would like to hear back from you. Press'nXPress Action Hub Management module will enable organizations to close the feedback loop with your customers. It is one single location to see the history of feedback and conversation with customers.

  • [Action Hub] (/docs/how-to-guides/contact-relation-management/contact-conversation-module "Action Hub")

PXP Glossary​

PXP glossary defines the most common vocabulary, measurements, metrics, and phrases related to the field of customer experience management and terminologies used in Press'nXPress platform to provide clarity around the meaning of a particular term.

  • [PXP Glossary] (/docs/getting-started/pxp-glossary "PXP Glossary")