Tablet Feedback Touchpoint

Collect feedback at physical touchpoints with Tablet feedback kiosk and measure experience and satisfaction in real-time.

[Note] You need admin access to create a new touchpoint.

Add Tablet Touchpoint

1. From top select Manage.
2. From left menu select Touchpoints.
3. In the first step will define the location of touchpoint, name and the collector type.
4. Click Add Touchpoint button to create a new touchpoint.
   
5. Select Branch
6. Select Section
7. Select the Language of the touchpoint. The language sets the question and details of touchpoint to selected language.
8. Add a recognizable Name to the touchpoint for future updates. This name is shown on the dashboard when checking the results.
9. Select Tablet as feedback collector
10. Click Next to go to Select Question step
11. Select a Question from the list. If you need assistance with the question contact support@ pxp.ai.
12. [Optional-Why-Dissatisfied] Add [Why Category] (/docs/how-to-guides/ask-why-category-config "Why Category") to a Touchpoint for Dissatisfied response (Meh and Sad).
    1. Enable "Dissatisfied Why"
    2. Enter the Title that should show up to the user after they responded with yellow and red smiley buttons. e.g. "Let us know more" or "What can be improved"
    3. Choose min three why categories from dropdowns. (Optional add 2 more why categories if needed).
13. [Optional-Why-Satisfied] Add [Why Category] (/docs/how-to-guides/ask-why-category-config "Why Category") to a Touchpoint for Satisfied response (Happy)
    1. Enable "Satisfied Why"
    2. Enter the Title that should show up to the user after they responded with the green button. e.g. "Let us know more" or "What did you like the most".
    3. Choose min three why categories from dropdowns. (Optional add 2 more why categories if needed).
14. Click Next to go to Collector Setting step
15. Assign Tablet to Touchpoint
    1. Select the tablet from dropdown.
    2. If the tablet does not show in dropdown, device is not registered yet. Click Register button.
16. [Optional-Timer-Update] Default timer for Why page is 5 sec, Comment is 10 sec and for Thankyou page is 5 sec.
17. Thank You Message The message that the user will receive as final message. It can be different if they selected Satisfied (happy) or Dissatisfied (Meh and Sad) as their response.
18. Click Submit

Edit Tablet Touchpoint

1. From top select Manage.
2. From left menu select Touchpoints.
3. Find an existing touchpoint from the list, click the Edit button located in Manage.
4. Update the config setting.
5. Click the Update button.

Register Tablet Device

1. From top select Manage.
2. From left menu select Touchpoints.
3. Find an existing tablet touchpoint from the list, click the Edit button located in Manage.
4. Go to Config step
5. Click Register Device
6. In the modal window enter Token of device (open PXP Feedback application on device to get Token - make sure device is connected to internet)
7. Add Friendly Name to identify this device in future.
8. Click the Register button.

Download PXP Feedback Application

• Android
• iOS