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Website/App Feedback Collector Touchpoint

Website and Mobile App feedback collector widget enable you to connect with your customers when they browse your website. Ask them about your product, information shared, and their experience using your website. For the best insight create a different touchpoint for different sections of your website and collect feedback (e.g. checkout, product pages, homepage, etc.)

[Note] You need admin access to create a new touchpoint.

Add Website Touchpoint​

  1. From top select Manage.
  2. From left menu select Touchpoints.
  3. In the first step will define the location of touchpoint, name and the collector type.
  4. Click Add Touchpoint button to create a new touchpoint.
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  5. Select Branch
  6. Select Section
  7. Select the Language of the touchpoint. The language sets the question and details of touchpoint to selected language.
  8. Add a recognizable Name to the touchpoint for future updates. This name is shown on the dashboard when checking the results.
  9. Choose Website as feedback collector and click Next
  10. Select a Question from the list. If you need assistance with the question contact support@ pxp.ai.
  11. [Optional-Why-Dissatisfied] Add [Why Category] (/docs/how-to-guides/ask-why-category-config "Why Category") to a Touchpoint for Dissatisfied response (Meh and Sad).
    1. Enable "Dissatisfied Why"
    2. Enter the Title that should show up to the user after they responded with yellow and red smiley buttons. e.g. "Let us know more" or "What can be improved"
    3. Choose min three why categories from dropdowns. (Optional add 2 more why categories if needed).
  12. [Optional-Why-Satisfied] Add [Why Category] (/docs/how-to-guides/ask-why-category-config "Why Category") to a Touchpoint for Satisfied response (Happy)
    1. Enable "Satisfied Why"
    2. Enter the Title that should show up to the user after they responded with the green button. e.g. "Let us know more" or "What did you like the most".
    3. Choose min three why categories from dropdowns. (Optional add 2 more why categories if needed).
  13. Click Next
  14. [Optional-Promotional-link] Typically you will enable this feature for satisfied (Happy) responses
    1. Add Title: The message that will be displayed to the customer
    2. Add Link: Add the link to the other platform that you want to direct the user. e.g Your business google review page
    3. Add Link label: This is the label for the link and the user will see e.g. Click here
  15. Thank You Message The message that the user will receive as final message. It can be different if they selected Satisfied (happy) or Dissatisfied (Meh and Sad) as their response.
  16. Click the Save button.

Token of Website/App Touchpoint​

  1. From top select Manage.
  2. From left menu select Touchpoints.
  3. Find an existing touchpoint from the list, click the Token button located in Manage.
  4. Select which mode you want to use the widget: Embed, Modal, Slider
  5. Click </> button under operation to see the token and script.
  6. For more information on how to use the script on your website check the website widget [config] (/docs/how-to-guides/website-feedback-widget-config "Website Feedback Collector Configuration").

Edit Website/App Touchpoint​

  1. From top select Manage.
  2. From left menu select Touchpoints.
  3. Find an existing touchpoint from the list, click the Edit button located in Manage.
  4. Update the config setting.
  5. Click the Save button.